HOLIDAYS or INCREASE IN ORDERS - (Father's Day, Christmas, Valentine's Day and Summer for wedding season) - Please be understanding that during holidays our production times may increase due to the amount of orders we are receiving. If this becomes the case, we will update our policies here so that all customers have a clear understanding of the expected timeframes. *CURRENT PRODUCTION TIME ON 'MOST' ITEMS is no more than 3-5 BUSINESS DAYS. IF ORDERING A READY TO SHIP ITEM ON FRI-SUN, YOUR PURCHASE WILL MOST LIKELY NOT SHIP UNTIL THE FOLLOWING MONDAY --- OR TUESDAY IF MONDAY IS A HOLIDAY OR WE ARE OUT OF TOWN.
WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
If your ship date lands on either of these options, it will be mailed on the next business day. Thank you for your understanding.
Every single one of our items has a estimated completion time associated with. This is the time that it takes to complete/produce the order (not the time frame that you will receive it by). If the order is in stock and already made, it will be typically be shipped just as soon as possible (greeting cards and ready to ship section). A majority of our items are customized or made to order - so those purchases will be sent no later than the time indicated on the shipping tab on the listing. Many times it is quicker than this posted time, but we feel better indicating a longer time so there is no discrepancy when it comes to deadlines. Some custom décor items have a longer completion time. There are many things that influence the time it takes to complete an order (how many colors of paint, drying time, intricacy of the design, materials in stock, customization, special requests, etc). We have no problem being in contact via e-mail during the process if you request us to do so. We will do our best to complete orders rapidly and efficiently. All orders are worked on in "material batches" as well as in the order received in to be fair to all customers' orders.
**SEE ABOVE FOR CURRENT STATUS TO OUR PRODUCTION TIME POLICY DUE TO HOLIDAYS AND/OR AMOUNT OF ORDERS IN PRODUCTION.**
We will ship all orders via USPS to keep shipping costs low to our customers. All shipments of lures are wrapped first in tissue paper, to protect from scratching. Then wrapped in bubble wrap, to protect while shipping. In almost all cases we will ship in a small envelope using USPS First Class mail, which indicates a 2-5 BUSINESS day shipping time frame. We do not promise this delivery time, but simply re-state what is posted as the USPS standard guidelines. The address given is where we will ship to. Please make sure the address given is up-to-date. Buyer is responsible for re-shipping fees and purchases will not be refunded because of a wrong address or missing information.
This add on is for quicker shipping ONLY. It does not change the posted production times.
If in the USA - we offer upgrades to USPS Priority mail, which is indicated as a 2-3 BUSINESS day shipping time frame and USPS Express mail, which is indicated as a 1-2 BUSINESS day shipping time frame.
If International - we offer upgrade to USPS International Priority Mail, which is indicated as a 6-10 business day shipping time frame and USPS International Express mail, which is indicated as a 3-5 business days shipping time frame. Again, we do not promise this delivery time, but simply re-state what is posted as the USPS standard guidelines.
Our shop is not responsible for delays in shipping made by the USPS. We have no control over that aspect of the transaction. DO NOT ADD RUSH PRODUCTION WITHOUT PRIOR APPROVAL. WE ONLY ACCEPT A CERTAIN AMOUNT AT ANY GIVEN TIME.
We are thrilled to ship internationally. We ship via USPS First Class International mail, which can take anywhere from 1-4 weeks depending on your location. We have sometimes experienced delays up to 6-8 weeks on rare occasions. Please understand that the delivery time of international shipping is completely out of the control of a shop owner due to customs processes and varying countries policies. INTERNATIONAL CUSTOMERS PLEASE NOTE: DUE TO RECENT FOREIGN ADMINISTRATION CHANGES TRACKING IS NOT AVAILABLE ON SHIPMENTS UNLESS UPGRADING YOUR SHIPPING CHOICE TO PRIORITY OR EXPRESS. We apologize for any inconvenience, however this is not an issue we have any control over. Please allow the full 8 weeks to expire before claiming a package is missing, especially during holidays.
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms - no exceptions. If you refuse a shipment I can refund only once the package is safely back in my hands, less all shipping costs and any fees I may incur to get it back. If it is a personalized item with specific (names/dates/custom message), no refund will be given if the package is refused or returned. If you a refuse an item, return it to us and decide you want it returned, new shipping costs will be at the buyers expense.
Also, we will not mark international shipments as "gift" or indicate lower pricing to avoid custom fees. Marking it as a such is mail fraud. We can not risk our business to honor such requests.
In an effort to be environmentally responsible, we use as few packaging and shipping materials as possible. We most often use 6x9 paper envelopes/packages, polymailers or recycled boxes for larger orders. We do not include a paper receipt in our orders. If you would like one, please request one. We feel it is a misuse of paper, given a receipt has already been issued electronically when the purchase is made, and when the item has shipped.
If you desire any specific requests to your order (upgrades, deadlines, insurance, confirmation, etc), this needs to be made at the time of purchase.
If for some reason you decide to cancel your order, we will honor that request. However, if the item has already been started, materials have been used, time has been spent or designs have been discussed and pre-approved - the refund may not be granted or may not be in it's entirety. If the item is something we can not re-sell due to unique personalization (names, date) - we will not offer a refund of any kind once work has been started. We reserve the right to charge for time and/or materials since a majority of our orders are custom. The dollar amount refunded is the sole decision of the shop owner - however we will always be courteous and fair.
We can not be responsible for damages or losses. Any item marked as delivered on the USPS tracking will be considered as such. We do not replace items not received if tracking shows that it has been delivered as scheduled. If this is the case, please check with neighbors, the front door, and follow-up with your local post office to determine what can be done. We simply can not be responsible for items that say DELIVERED.
We will pack and ship items to the best of our ability and send e-mails when items are shipped. If an item is lost in the mail, please contact us and we will do what we can to help, however the first step would be for the customer to contact their local post office and attempt to find out the package whereabouts using the tracking info that is provided via e-mail when the item is shipped. No package will be determine lost until 4 weeks past it's expected delivery time (US) or 8 weeks (INTERNATIONAL). No exceptions - even if it is a gift for someone due to a holiday. We simply can not be responsible for these unexpected situations. We will, however, file claims with USPS and proceed from there on a case by case basis and work with a customer to find a solution.
If any package arrives with damaged or missing items, please contact us immediately. We will ask for you to provide us with proof, etc. From there we will file claims with the USPS. You will need to provide us with proof of damage and may be asked to return the item to us before any refund is issued if we determine that to be the correct step to take. These situations will all be examined on a case by case basis.
C and T Custom Lures is not responsible for metal allergies. All materials are stated in each products description.